We aim to provide our clients with the highest quality of service.
However, if you would like to discuss how the service to you could be improved, or should there be any aspect of our service with which you are not satisfied, please inform us immediately so that we can do our best to resolve the problem.
In the first instance, you should raise your concerns with the individual dealing with your case. If you are unable to resolve the problem with the individual dealing with the matter, you can email the managing partner on admin@ajreubens.co.uk, setting out the nature of your complaint.
If you would like to take this take this further, we have a complaints procedure, a copy of which is available here. We will endeavour to deal with your complaint as soon as practicable.
The Solicitors Regulation Authority can help you if your concern relates to our professional conduct or behaviour. You can raise your concerns with them on https://www.sra.org.uk/consumers. You can also contact them by phone on 0370 606 2555. Further information is available on their website.
If for any reason you are still not stratified with the handling of your complaint, you have a right to refer the issue to the Legal Ombudsman for England and Wales. The Legal Ombudsman investigates complaints about service issues with lawyers. A complaint to the Legal Ombudsman must normally be made within six months of conclusion of a firm’s complaints process. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. Details of how to contact the Legal Ombudsman and further information, including the eligibility criteria for invoking its services, can be found at www.legalombudsman.org.uk.